We are intent in providing a good level of customer service for both the
Landlord and tenant and we can achieve this by:
For the Landlord:
- Paying you within three days of receipt from the tenant.
- Ensuring all the paper work is in place which aids a succesful
tenancy.
- Completing credit checks and advising upon a guarantor.
- Being pro-active in securing payments from benefit agencies.
- Liasing between agencies and tenant to secure payment.
- Advise upon grant applications for tenants on benefits.
- Advising on cost saving maintenance issues to ensure a succesful tenancy.
For the tenant:
- Ensuring the house is inspected and clean at the commencement of the
tenancy.
- Deal efficiently and with speed any emergency and maintenance issues
you have.
- Ensuring any requests for improvements are sympathetically presented
to the landlord.
- Advising upon methods to keep utility bills low.
- Advising upon grant applications for insulating the house. Usually only
applicable to tenants on benefits.
