Our commitment to you:

We are intent in providing a good level of customer service for the Landlord and we can achieve this by:

For the Landlord:

• Paying you within three days of receipt from the tenant.
• Ensuring all the paper work is in place which aids a successful tenancy.
• Completing credit checks and advising upon a guarantor.
• Being pro-active in securing payments from benefit agencies.
• Liaising between agencies and tenant to secure payment.
• Advise upon grant applications for tenants on benefits.
• Advising on cost saving maintenance issues to ensure a successful tenancy.

Our promise and goal:

We offer a comprehensive, friendly and efficient property management and letting service to Landlords. We believe that Landlords require an agent they can rely upon to achieve maximum rental income, source the best prospective tenants together with a dedicated management service during the term of a tenancy.

Experience our dedicated team have a wealth of experience within the industry to ensure you receive the best advice from the start of the management contract. We have complete knowledge of the merseyside region and we can adjust our marketing strategy to meet your individual needs.

All staff members are fully trained in property management and we undertake regular assessments of our service to identify areas of improvement. This commitment ensures that you as our Landlord will receive the service you expect and your tenant is managed in a professional manner.

All tenants have to pass a strict vetting procedure before they are accepted. We do not allow anyone to occupy a property without being professionally vetted. We also penalize tenants who do not declare all adults living in the property.

Viewings for vacant properties will always be accompanied by a member of staff. We do not give prospective tenants keys to view properties as a matter of security. In addition, when undertaking the viewing we can answer any questions or queries raised by the prospective tenant.

Landlord Inventories

The tenancy deposit scheme is now up and running and the change has now settled down. There is still one area which appears vague and in some instances not fully addressed. 'The Inventory'

It is important that Landlords are aware that the new Tenancy Deposit Scheme is evidence based and therefore with an Assured Shorthold Tenancy agreement, it is imperative that it is accompanied with a detailed Inventory/Schedule of condition to adequately use the TDS service.

Landlords must know the Dispute Resolution Service (including the courts) cannot make a decision without an inventory. In addition, because of the new scheme, it is now easier for the tenants to dispute the deposit claim and it is more probable that a dispute is likely to occur. You have to remember that the deposit is always the tenants and the assumption therefore is going to be that the tenant gets all the money back, unless the Landlord can show the difference.

One tenancy deposit scheme states that they may automatically return a tenants deposit to the tenant if "There is either no check in or check out inventory".

Why is an inventory so important? Simply because, the main problem with tenancy deposit legislation is a result of the alternative dispute resolution provided by all the scheme administrators. As there is no hearing, all the evidence is paper based and there is no appeal. This means that even though there is no legal requirement to produce an inventory, it is essential that Landlords have a good inventory.

A good quality inventory is going to be the decider whether a deposit is returned to the Landlord or the Tenant.

What is a good inventory? There are certain levels of inventories but there is no officially prescribed method or even guidance on how an inventory should be produced.

However, at CityLets, we offer a range of inventories to meet the individual needs of each Landlord as follows:-

Standard Inventory - included free of charge with management & let only service.

Inventories with photos:-

• 1 bed unfurnished with 6 photographs £45 or £50 for furnished
• 2 bed unfurnished with 8 photographs £55 or £60 for furnished
• 3 bed unfurnished with 12 photographs £75 or £80 for furnished
• 4 bed/more unfurnished with 15 photographs £85 or £90 for furnished

Gold Inventory

Fully detailed report with 20 accompanying photos for furnished or unfurnished £100 - £150.

Please note all costs are issued net of VAT at the standard rate.

As a final thought, what is certain is that any claim against a tenant can only be supported by what is listed on an inventory. The better the inventory, the better the evidence you have to support any claim, and where possible any photographs as supporting material.

Please phone our office on 0845 092 0063 to discuss further.