Mission Statement

City Group endeavours to be the North West's market leader in property services. Utilising our wealth of experience, specialist knowledge and cutting edge technology, we are committed to the highest standards of training, customer service and communication, providing a positive experience for all of our tenants and landlords. We believe strongly in maintaining and developing the best practices as our business continues to evolve in an exciting and ever changing commercial market.

Our Core Values

Our clients

We work hard at all times to ensure we deliver a return on your investment income.

Customer Relations

We value each of our clients and are proud of the friendly attitude with which we approach all aspects of our business.

Communication

We recognise the importance of excellent communication in delivering an exceptional service experience and our team ethos is based upon this principle.

Team

Our valued staff is encouraged to lead and take ownership of their specialist area and we believe in rewarding their hard work and dedication. We place great importance on job satisfaction and staff development.

Dynamism

As forward thinking market leaders, we use our vast wealth of experience to constantly monitor our performance and keep improving upon our excellent standard of efficiency.

Uniqueness

With our unique and talented team, we are confident that we stand out from our competitors as experts in the property market.

Simplicity

The range of products and services we offer are straightforward and clearly defined.,/

CityLets Environmental Policy

We at CityLets believe in doing everything we can to play a part in protecting the environment and have made it our policy to recommend environmentally friendly products in order to reduce energy consumption and associated costs. For instance, we suggest installing a shower in place of a bath to save on water consumption and energy. Ageing central heating systems with water tanks are much less economic and more expensive to run and much of the power is wasted on heating water which isn't used.

In addition, we make landlords aware of current regulations such as installing condensed boilers which are more energy efficient and replacing windows with K glass. We also assist landlords with any government grant schemes which may be available to tenants for insulation work to their property.

Where properties have gardens we recommend that landlords keep the design and layout as simple and manageable as possible to reduce the use of powered tools and excess water used in maintenance.

Currently, we are working closely with our landlords to consider ergonomically designed layouts of household appliances that will help reduce the need for energy consumption. For instance, an electric shower unit with a flexed shower head that will reach the sink can supply hot water without the need for gas.

Tenants can help themselves by:

• Fitting draft excluders to windows and doors where possible to minimise heat loss.
• Ensuring that lights are turned off in rooms not being used.
• Turning down the heating slightly.
• Wearing extra clothing during cold periods.
• Closing all internal doors to trap in the heat.
• Using energy efficient light bulbs.
• Turning off TVs rather than leaving them in standby mode.
• Recycling all household waste where possible.
• Boiling only the required among of water when using the kettle.

By recommending these simple measures to our landlords and tenants, we are making them aware of ways they can help the environment and reduce energy costs. We know we cannot change the world but we believe we can implement small changes which will not only contribute to helping the environment and reducing energy consumption but will also help to lower your bills.

Social Housing Policy

Social Housing in Liverpool

Taking the first step onto the property ladder is becoming increasingly difficult without parental support, leading to buyers borrowing beyond their means or agreeing loan periods in excess of twenty-five years. CityLets has identified this above all else as the major barrier to entering the housing market. This has led to letting, in some cases, becoming the more attractive option and with this in mind we are working with landlords to provide quality housing that is well maintained whilst keeping costs low.

We work hard to ensure that the property you occupy is in good condition, clean and well presented. In the event you have a maintenance issue, we are pro active in securing contractors to put it right. At times your home may require an upgrade or improvement and we will work hard with you, with the agreement of the landlord, in securing that improvement.

Some matters are a legal requirement for the landlord to comply with, such as Gas Safety Register Certification and we will ensure they are done in accordance with the legal framework.

Unlike many property management agents, we do not advise against landlords accepting tenants on benefits. We fully believe that the decision is the landlords and have been witnessing a noticeable increase in lettings to tenants in receipt of benefits. We are working with landlords in developing a strategy of matching rental yields to benefit payments and identifying properties that meet the criteria. In doing so, we are hopeful in building a relationship with the Housing Benefits office that will ensure speedier processing and lead to greater satisfaction for all parties.

To successfully achieve this, we are working to eliminate imbalances of rent assessments given in areas where houses of similar sizes and type are given vastly different awards. The balancing approach of rent assessments given by the Sefton, Merseyside, West Lancashire and Knowsley councils will mean that investors will know how much, within a certain degree of accuracy, the rent award for a property type will be which in turn should lead to greater stability in terms of supply and demand in the rental market.